top of page

CUSTOMER CARE

At Risko Designs, we value our customers and are committed to providing exceptional customer care throughout your entire experience with us. Our customer care policy outlines our approach to ensuring your satisfaction and addressing any concerns or inquiries you may have:

  1. Communication Channels:

    • We offer multiple channels for communication to make it convenient for you to reach out to us. You can contact us via email, phone, or through our website's contact form.

    • Our customer support team is available during our business hours to assist you promptly.

  2. Timely Responses:

    • We strive to respond to all customer inquiries, concerns, or requests in a timely manner. Our goal is to provide you with a prompt and satisfactory resolution to any issue you may encounter.

    • We understand that your time is valuable and aim to address your concerns as quickly as possible.

  3. Friendly and Knowledgeable Staff:

    • Our customer support team consists of friendly and knowledgeable professionals who are trained to assist you with any questions or concerns you may have.

    • We aim to provide you with accurate and helpful information to ensure a positive customer experience.

  4. Resolving Issues and Complaints:

    • If you encounter any issues or have a complaint, please reach out to our customer support team. We will listen attentively, gather all necessary information, and work towards finding a fair and satisfactory resolution.

    • We are committed to addressing your concerns promptly and transparently, keeping you informed throughout the process.

  5. Product Support and Warranty:

    • We stand behind the quality of our products. If you have any questions regarding product usage, maintenance, or warranty information, our customer support team will be glad to assist you.

    • We will provide you with clear instructions and guidance to ensure you get the most out of your purchase.

  6. Feedback and Suggestions:

    • We welcome your feedback and suggestions as they help us improve our products and services. Your input is valuable to us, and we appreciate any insights or recommendations you may have.

    • We encourage you to provide feedback through our communication channels or through any feedback mechanisms we have in place.

  7. Privacy and Data Protection:

    • We are committed to protecting your privacy and handling your personal information securely. Please refer to our privacy policy for details on how we collect, use, and safeguard your data.

  8. Continuous Improvement:

    • We are dedicated to continuously improving our customer care processes and services. Your feedback and experiences play a crucial role in helping us enhance our operations and meet your needs more effectively.

​

If you have any questions, concerns, or need assistance, please don't hesitate to reach out to our customer support team. We are here to ensure your satisfaction and make your experience with Risko Designs a positive one.

PRIVACY & SAFETY

This Privacy Policy outlines how Risko Designs collects, uses, discloses, and protects the personal information of individuals who interact with our website or engage with our products and services. We are committed to ensuring the privacy and security of your personal information and adhere to applicable data protection laws. By accessing our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

​

  1. Collection of Personal Information:

    • We may collect personal information such as your name, email address, phone number, mailing address, and other relevant information when you interact with our website, make a purchase, or contact us.

    • We may also collect non-personal information, such as your IP address, browser type, operating system, and website usage data through the use of cookies or similar technologies.

  2. Use of Personal Information:

    • We use the personal information we collect for the following purposes:

      • To process and fulfill your orders, inquiries, and requests.

      • To communicate with you regarding your purchases, updates, and important information related to our products and services.

      • To personalize your experience, provide targeted content, and offer relevant promotions based on your preferences.

      • To improve our website, products, and services by analyzing user behavior and preferences.

      • To comply with legal obligations and protect our rights and the rights of our customers.

  3. Sharing of Personal Information:

    • We may share your personal information with trusted third parties who assist us in operating our website, conducting business, and providing services to you. These third parties are obligated to maintain the confidentiality and security of your personal information.

    • We may disclose personal information if required by law, legal process, or government request, or to protect our rights, privacy, safety, or property, or that of our customers or the public.

  4. Data Security:

    • We employ reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

    • While we strive to protect your personal information, we cannot guarantee its absolute security. The transmission of information over the internet is not completely secure, and you acknowledge and assume the risks associated with such transmissions.

  5. Third-Party Links:

    • Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.

  6. Children's Privacy:

    • Our website and services are not directed towards individuals under the age of [minimum age]. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us, and we will promptly take appropriate measures to remove the information.

  7. Your Rights and Choices:

    • You have the right to access, update, correct, or delete your personal information. You may also have the right to restrict or object to certain processing activities.

    • You can exercise these rights or opt-out of receiving promotional communications from us by contacting us using the information provided below.

  8. Changes to this Privacy Policy:

    • We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your personal information.

  9. Contact Us:

    • If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [contact email/phone number].

​

By continuing to use our website or providing us with your personal information after any updates to this Privacy Policy, you acknowledge and agree to the revised terms.

​

Last updated: June 17, 2023

​

WHOLESALE INQUIRIES

We currently do not offer wholesale services or sell our products at wholesale prices. Our business model focuses on providing high-quality products and services directly to our customers at competitive retail prices. We apologize for any inconvenience this may cause.

​

PAYMENT METHODS

We strive to offer convenient and secure payment options to ensure a smooth and hassle-free checkout experience for our customers. Currently, we accept payments through Etsy and Square, both of which are trusted and reliable payment platforms. Please review our payment method policy below for more information:

  1. Etsy Payments:

    • When making a purchase through our Etsy shop, you can utilize Etsy Payments to complete your transaction.

    • Etsy Payments provides a secure and streamlined checkout process, allowing you to pay using various payment methods such as credit cards, debit cards, Etsy Gift Cards, and other regional payment options.

    • By using Etsy Payments, your payment information is encrypted and securely processed by Etsy, ensuring the privacy and security of your financial data.

  2. Square Payments:

    • For transactions outside of Etsy, we also accept payments through Square, another trusted and secure payment platform.

    • Square offers a range of payment options, including credit cards, debit cards, and contactless payment methods, providing flexibility for our customers.

    • Your payment information is encrypted and securely processed by Square, adhering to industry-standard security protocols to protect your sensitive data.

  3. Payment Security:

    • We prioritize the security and confidentiality of your payment information. Both Etsy Payments and Square employ robust security measures to safeguard your data and ensure secure transactions.

    • We do not store or have access to your full payment details such as credit card numbers or bank account information. Your payment information is securely transmitted and processed directly by Etsy or Square.

  4. Currency and Pricing:

    • Our prices are displayed in the currency specified on the respective platforms (Etsy or Square). Please ensure you review and understand the currency and pricing information before making a purchase.

  5. Payment Confirmation:

    • Once your payment is successfully processed, you will receive a confirmation notification from the respective platform (Etsy or Square) acknowledging the completion of your payment.

  6. Refunds and Disputes:

    • Our refund policy, as outlined separately, applies to purchases made through both Etsy and Square. Please refer to our refund policy for more information on refund eligibility and the refund process.

  7. Customer Support:

    • If you encounter any issues or have questions regarding the payment process, please don't hesitate to contact our customer support team. We are here to assist you and address any concerns you may have.

Please note that payment methods may be subject to change or additional options may be introduced in the future. Any updates or changes to our accepted payment methods will be communicated through our website or Etsy shop.

Thank you for choosing [Your Company Name]. We appreciate your business and look forward to providing you with a secure and convenient payment experience.

​

bottom of page