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REFUND POLICY

At Risko Designs, we are committed to providing you with high-quality products that are customized to your specifications. Due to the custom nature of our items, we do not offer refunds or returns unless the product arrives damaged or defective.

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  1. Customized Products:

    • Our products are made-to-order and personalized according to your specific requirements.

    • Once an order is placed and the customization process has begun, we are unable to offer refunds or cancellations.

  2. Damaged or Defective Items:

    • In the unlikely event that your customized product arrives damaged or defective, please contact us through our website or email us at riskodesigns@gmail.com within 7 days of receiving the item.

    • Provide detailed information and supporting evidence (such as photos) of the damage or defect.

    • We will review your case and, if deemed valid, arrange for a replacement or repair of the damaged or defective item.

  3. Order Changes or Modifications:

    • If you need to make any changes or modifications to your order, please contact us as soon as possible.

    • Depending on the status of the customization process, we will do our best to accommodate your request. However, changes may not always be possible once production has begun.

  4. Customer Satisfaction:

    • We take great pride in our products and strive for customer satisfaction. If you have any concerns or issues with your customized item, please do not hesitate to contact us.

    • We will work closely with you to address any concerns and find a suitable resolution, which may include modifications or adjustments to the product.

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Please note that all refund requests are subject to our evaluation and discretion. We encourage you to double-check and review all customization details before placing your order to ensure accuracy. Our goal is to provide you with a product that meets or exceeds your expectations, and we appreciate your understanding of our refund policy based on the custom nature of our items.

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If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team.

SHIPPING POLICY

We understand the importance of your timeline and strive to provide timely and reliable shipping services to ensure that your order reaches you in a convenient and efficient manner. Please read our shipping policy outlined below for details on how we handle shipping and delivery:

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  1. Shipping Methods and Carriers:

    • We offer various shipping methods to accommodate your needs. The available options will be presented to you during the checkout process.

    • The shipping carrier will depend on factors such as the destination, package weight, and shipping method chosen.

  2. Shipping Costs:

    • Shipping costs are calculated based on the destination, package weight, dimensions, and the chosen shipping method.

    • The shipping cost will be displayed in your invoice for your review and confirmation before completing the purchase.

  3. Estimated Delivery Time:

    • The estimated delivery time is provided as an estimate and is dependent on the shipping carrier and the destination.

    • Once your order has been shipped, you will receive a shipping confirmation email or notification with tracking information, allowing you to monitor the progress of your package.

  4. International Shipping:

    • We do not offer international shipping at this time.

  5. Address Accuracy:

    • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or additional charges resulting from incorrect or incomplete addresses.

  6. Lost or Delayed Packages:

    • In the rare event that a package is lost or significantly delayed during transit, please contact us immediately. We will work with you to investigate the issue and find a suitable resolution.

  7. Order Tracking:

    • Once your order has been shipped, you can track its progress using the provided tracking number. This allows you to stay updated on the location and estimated delivery date of your package.

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Please note that unforeseen circumstances, such as inclement weather or natural disasters, may impact shipping times beyond our control. We appreciate your understanding in such situations.

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If you have any questions or concerns regarding our shipping policy or need assistance with your order, please contact us through our website or riskodesigns@gmail.com.

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